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Refund and Return Policy

Last Updated: August 13, 2026

At DISCOVERYOPT, we are committed to providing high-quality optical products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, please review the following return and refund terms.

1. Return Eligibility

Products may be eligible for return if they meet the following conditions:

The return request is submitted within 30 days from the date of delivery.

The product is unused, undamaged, and returned in its original packaging with all included accessories, manuals, and components.

Proof of purchase, including the original order information, is provided.

Returns may not be accepted for products that have been:

Damaged due to misuse, improper handling, accidents, or unauthorized modifications.

Returned without original packaging or required accessories.

2. Return Shipping

2.1 Defective or Incorrect Products

If a product is confirmed to have a manufacturing defect or if an incorrect item was shipped, DISCOVERYOPT will provide appropriate assistance, including return arrangements where applicable.

2.2 Customer-Initiated Returns

For returns requested due to personal reasons, such as a change of mind, incorrect product selection, or no longer requiring the item, DISCOVERYOPT will cover the return shipping costs within 30 days from the date of delivery. For return requests submitted after the 30-day return period, the customer will be responsible for all return shipping costs unless otherwise agreed.

3. Return Process

To request a return:

Step 1 — Contact Customer Support

Please contact our customer service team at:

Email: support@discoveryopt.com

Please include:

Order number

Product details (model names, serial numbers etc.)

Reason for return

Photos or supporting information if applicable

Step 2 — Return Authorization

Our team will review your request and provide return instructions within approximately 2 business days.

Products returned without prior authorization may not be accepted.

Step 3 — Inspection and Approval

Once the returned product is received, our team will inspect its condition.

Refunds or replacements will be processed after the return has been approved.

4. Refund Process

4.1 Refund Method

Approved refunds will be issued to the original payment method used for the purchase.

4.2 Processing Time

Refunds are generally processed within 1-5 business days after approval. The actual time for funds to appear may vary depending on your payment provider.

4.3 Refund Deductions

Refund amounts may be adjusted for:

Return shipping costs (where applicable).

Missing accessories or product components.

Damage or reduced product value caused by customer handling.

5. Warranty and Product Support

Manufacturing defects are handled according to our warranty policy.

Customers experiencing product issues are encouraged to contact our support team first, as many technical issues can be resolved through professional assistance without requiring a return.

6. Changes to This Policy

DISCOVERYOPT reserves the right to update or modify this Refund and Return Policy when necessary. Any changes will be published on this page with an updated revision date.

7. Contact Us

For questions regarding returns, refunds, or product support, please contact:

DISCOVERYOPT Email: support@discoveryopt.com