Privacy policy
Privacy Policy
Last Updated: August 1, 2026
At DISCOVERYOPT ("we," "us," or "our"), we respect your privacy and are committed to protecting the personal information of our customers, website visitors, and partners.
This Privacy Policy explains how we collect, use, protect, and disclose your personal information when you visit our website, purchase our products, use our services, or communicate with us.
By accessing or using our website, you acknowledge and agree to the practices described in this Privacy Policy.
1. Information We Collect
The type of information we collect depends on how you interact with our website and services.
1.1 Information Provided by You
When you place an order, create an account, contact customer support, or communicate with us, we may collect:
Name and contact information, including email address, phone number, and shipping address.
Billing and payment-related information necessary to process transactions.
Order details, including purchased products, delivery information, and transaction history.
Information provided when contacting our customer service team.
1.2 Information Collected Automatically
When you visit our website, we may automatically collect certain technical information, including:
IP address and approximate location information.
Browser type, device information, and operating system.
Website usage information, including pages visited and interaction with our services.
We may use cookies and similar technologies to improve website functionality, analyze performance, and provide a better customer experience.
2. How We Use Your Information
We use personal information for the following purposes:
Processing and fulfilling product orders.
Arranging shipping and delivery.
Providing customer support and after-sales service.
Managing warranty claims, repairs, and product assistance.
Improving our products, website, and customer experience.
Communicating important information regarding orders, services, and updates.
Preventing fraud, unauthorized activity, and security risks.
Complying with applicable legal and regulatory requirements.
3. Payment and Order Information
Payment information is processed through secure third-party payment providers.
We do not store complete credit card information on our systems. Payment providers handle payment processing in accordance with their own privacy and security policies.
4. Sharing of Personal Information
We do not sell your personal information.
We may share your information only when necessary to provide our services, including with:
Shipping and logistics providers for order fulfillment.
Payment processors for transaction processing.
Technology providers supporting website operation and security.
Customer service and warranty service partners.
We may also disclose information when required by law or to protect our legal rights, customers, and business operations.
5. Cookies and Website Technologies
We use cookies and similar technologies to:
Maintain website functionality.
Remember customer preferences.
Analyze website performance.
Improve marketing and customer experience.
You may control or disable cookies through your browser settings. However, disabling cookies may affect certain website functions.
6. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, loss, or disclosure.
However, no online transmission or storage system can be guaranteed to be completely secure.
7. Your Privacy Rights
Depending on your location and applicable laws, you may have rights regarding your personal information, including:
Accessing the personal information we hold about you.
Requesting correction of inaccurate information.
Requesting deletion of personal information where applicable.
Restricting or objecting to certain processing activities.
Opting out of marketing communications.
To exercise your rights, please contact us using the information provided below.
8. International Customers
As an international optical equipment provider, we may process and transfer personal information across different countries where our service providers or business operations are located.
We take appropriate measures to ensure personal information is handled in accordance with applicable privacy laws.
9. Third-Party Links
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, security policies, or content of external websites. Customers are encouraged to review the privacy policies of third-party services before providing personal information.
10. Children's Privacy
Our website and services are not intended for children.
We do not knowingly collect personal information from individuals under the applicable legal age requirements.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or technology.
Any updates will be posted on this page with a revised effective date.
12. Contact Us
If you have questions regarding this Privacy Policy or our handling of personal information, please contact us:
DISCOVERYOPT
Email: support@discoveryopt.com